Pricing
One price: €5 per technician per month.
Excluding VAT. Every organisation gets every feature. You pay per technician, and an admin counts as a technician. Customer portal accounts are free, however many you have.
Included
- Unlimited mailboxes, IMAP, SMTP and Exchange Online
- Customers with domains, branches and a customer portal, unlimited portal accounts
- SLA profiles with response and resolution deadlines
- Time tracking with handover to Clockodo
- Devices from NinjaOne and octoja, remote access by direct link
- Wiki and AI suggestions for replies and articles
- Linked organisations
- Your own branding with your own host names
- API, webhooks, Microsoft Entra ID and Teams
- Hosted in Germany
Frequently asked questions
- Who counts as a technician?
- Everyone on your team who works on tickets, and every admin. Your customers with a customer portal account do not count, they are free.
- Are there plans or feature limits?
- No. Every organisation gets every feature at the same price.
- How does the trial work?
- 14 days with your own organisation and sample data. You enter no payment details and the trial ends on its own. If you carry on, we clear out the samples and your own entries stay.
- Where is the data kept?
- In Germany, with Hetzner: the application and the database, attachments in Object Storage in Nuremberg, and the AI suggestions too. The database itself keeps organisations apart, using row level security.
- How do contract and invoicing work?
- We settle that with you directly. Write to [email protected].
Try it with sample data.
The trial account is your own organisation with customers, tickets with email threads, SLAs, time and devices. Rather walk through it with someone? Our sales team will show you the demo.
14 days, no payment details. The trial ends on its own.